Shipping policy
At Theatre Seasonal Decor, our collection includes a diverse range of products in varying sizes, weights and levels of fragility. As a result, we are unable to provide an accurate freight cost during the online checkout process.
Once your order has been picked and packed by our warehouse team, we are able to determine the final carton and/or pallet configuration. At this point, we will obtain a freight quotation based on the actual size, weight and destination of your order.
Delivery Options
Customers may choose from the following delivery methods:
- Arrange your own freight using your preferred transport provider.
- Collect your order from our warehouse in Laverton North, Victoria.
- Have Theatre Seasonal Decor arrange freight on your behalf.
Freight Arranged by Theatre Seasonal Decor
We work with a carefully selected network of trusted freight partners to ensure your order is delivered safely and efficiently.
We do not apply any mark-up to freight charges. All freight organised by Theatre Seasonal Decor is charged at cost, meaning you pay only the amount charged to us by the freight provider.
Damaged or Missing Goods
Every order is packed with the utmost care to minimise the risk of damage during transit. If your order arrives damaged or if any items are missing, please notify us within 48 hours of delivery. Please retain all packaging and damaged goods to assist with any freight claims that may be required.
If you have any questions regarding freight or would like to discuss the best delivery option for your order, please contact our team. We're always happy to assist.