Refund policy
At Theatre Seasonal Decor, we take great pride in the quality of our products.
As a wholesale supplier, our products are supplied for resale to business customers. We encourage all customers to inspect their order promptly upon delivery.
Order Inspection
Please inspect your order within 5 business days of receiving your delivery.
If you believe an item has been:
- damaged in transit;
- received in a defective condition;
- supplied incorrectly; or
- has a quantity discrepancy,
please notify our Customer Service team within 5 business days of delivery by emailing sales@theatreseasonaldecor.com.au. Please include your invoice number, product details, photographs (where applicable), and a description of the issue so we can investigate and resolve the matter promptly.
Claims submitted after this period may not be accepted.
Damaged Freight
If your order arrives with visible freight damage, please note the damage with the freight carrier at the time of delivery where possible and retain all original packaging. This assists us in lodging a claim with the freight provider if required.
Returns
Returns are accepted only with prior written approval from Theatre Seasonal Decor.
Return requests will be considered where:
- goods have been supplied incorrectly by Theatre Seasonal Decor;
- products are confirmed to be faulty or defective; or
- another return has been agreed to in writing by Theatre Seasonal Decor.
Authorised returns must:
- be unused and in saleable condition;
- be returned in their original packaging; and
- be returned in accordance with the instructions provided by our team.
Returns sent without prior authorisation will not be accepted.
Return address:
Theatre Seasonal Decor
60 Cherry Lane
Laverton North VIC 3026
Australia
Change of Mind
As a wholesale supplier, we do not accept returns for:
- change of mind;
- incorrect ordering;
- overstocking;
- products that are no longer required;
- seasonal products ordered in error; or
- sale or clearance items.
Special Orders
Custom-made, personalised, indent and special-order products are non-cancellable and non-returnable unless deemed faulty or supplied incorrectly.
Credits & Refunds
Where a claim is approved, Theatre Seasonal Decor will determine the most appropriate remedy, which may include:
- replacement of the product;
- repair (where applicable);
- credit to your account; or
- refund.
Approved refunds will be processed to the original payment method within 10 business days. Processing times may vary depending on your financial institution.
Contact Us
For any questions regarding returns or product claims, please contact our Customer Service team: