We endeavour to deliver products of the highest quality and fulfil every order accurately. But we’re only human, and despite our best efforts, the occasional hiccup can happen! If something isn’t quite right, we’re here to help.
If you have received faulty or damaged stock, an incorrect product, or fewer items than invoiced, please complete the form below with the relevant product and claim details.
Before you begin, please have your invoice number, the product codes shown on your invoice and any relevant photos ready.
Providing clear and accurate information will help us process your claim promptly and retain any affected goods and their packaging until our review is complete.